245 Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how the 245 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read this document carefully before using our services.
Effective date: 1 January 2026. Last updated: 2026.
Information We Collect
245 collects various types of information to ensure our services run smoothly and securely for every user in Malaysia.
Account Information
When you register with 245, we collect your full name, email address, phone number, date of birth, and identity verification details required to confirm your identity. This information is used to manage your account and maintain platform security.
Device & Browser Information
We automatically collect technical data including device type, operating system, browser type, IP address, and log data when you access our platform. This information helps us detect suspicious activity and improve platform performance.
MYR Payment Information
To process transactions in Malaysian Ringgit (RM), we collect payment-related information such as local bank account numbers, FPX details, or e-wallet information. All payment data is encrypted and is not stored in plaintext format.
Usage Data & Preferences
We record game activity, pages visited, session duration, and user preferences for the purpose of personalising your experience and conducting internal analysis. This data is not sold to third parties for advertising purposes.
How We Use Your Information
245 uses the information collected for the following purposes:
- Verifying user identity and processing new account registrations.
- Processing MYR deposits and withdrawals securely and accurately.
- Providing effective customer support and resolving technical issues promptly.
- Sending important notifications related to your account, transactions, or policy updates.
- Preventing fraud, money laundering, and other suspicious activity on the platform.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving user experience through internal analytics and content personalisation.
245 will not use your information for any other purpose without your prior consent, unless required by law.
Cookies & Tracking
The 245 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us identify your current session, save your preferences, and analyse usage patterns.
We use three categories of cookies:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Analytics Cookies: Helps us understand how users interact with the platform. Data collected is anonymised and used solely for internal improvement purposes.
- Preference Cookies: Saving your settings such as language, display preferences, and game selections for a more convenient experience.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.
Data Storage, Security & Sharing
Storage & Security
All user data is stored on servers protected with industry-standard SSL encryption. 245 enforces strict access controls — only authorised personnel may access personal data, and only for the purposes outlined in this policy. Data is retained for as long as necessary to fulfil the purpose of collection, or as required by Malaysian law.
Third-Party Sharing
245 does not sell or rent users' personal data to third parties for advertising or marketing purposes. However, we may share necessary information with:
- Payment service providers that support MYR transactions on our platform.
- Legal authorities or regulatory bodies in Malaysia when required by law.
- Technical service providers that support platform operations and security, bound by strict confidentiality agreements.
All third parties involved are required to uphold data protection standards equivalent to or higher than those practised by 245.
User Rights & Contact Us
Your Rights as a User
As a 245 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you may request an update through your account profile or by contacting our support team.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Such requests are subject to data retention obligations set out under Malaysian law.
- Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
Policy Updates & Contact Us
245 reserves the right to update this Privacy Policy from time to time to reflect changes in operations, technology, or legal requirements. Any material changes will be communicated via an in-platform notice or email to registered users. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our support team at:
Email: [email protected]
We are committed to responding to all enquiries within a reasonable timeframe and ensuring your personal data is handled with full integrity and professionalism.